Last updated: 01-01-2026
CusenReach is a Software-as-a-Service (SaaS) platform operated by Cusenware Tech Sciences, providing digital services including WhatsApp messaging, CRM, automation, analytics, and related subscription-based offerings.
As CusenReach delivers digital services only, no physical goods are shipped.
1. Nature of Delivery
All services offered by CusenReach are delivered electronically through online access to the platform.
There is no physical shipping involved.
Delivery includes:
- Account activation
- Subscription access
- Credit allocation (WhatsApp / email / other services)
- Feature enablement within the platform
2. Delivery Timeline
- Account activation: Immediate or within a few minutes after successful payment
- Subscription activation: Instant upon payment confirmation
- Credits allocation: Instant or within 15 minutes
- Manual onboarding (if applicable): Within 1–2 business days
Any delays due to verification, compliance checks, or technical reasons will be communicated to the customer via email.
3. Delivery Method
- Access credentials are provided via registered email
- Services are accessible through https://cusenreach.com
- No courier, postal, or logistics partner is involved
4. Service Availability
CusenReach services are available globally, subject to:
- Applicable laws
- Meta / WhatsApp platform availability
- Compliance with platform policies
5. Failed or Delayed Delivery
In rare cases where:
- Payment is successful but service is not activated, or
- Credits are not reflected
Customers may contact us at:
📧 billing@cusenreach.com
📧 hello@cusenreach.com
We aim to resolve such issues within 1 business day.
6. Refund Reference
For information related to refunds, cancellations, or disputes, please refer to our:
👉 Refund Policy: https://cusenreach.com/refund-policy/
7. Contact Information
Cusenware Tech Sciences
402 Sutharwad,Rander
Surat – 395005, Gujarat, India
📧 Email: support@cusenreach.com
8. Policy Updates
This Shipping & Delivery Policy may be updated periodically. Continued use of the platform implies acceptance of the updated policy.