Platform Capabilities
Everything you need to grow
One platform. Every customer touchpoint.
Communication
Unified Inbox
Every message from every channel — WhatsApp, email, Instagram, Telegram, SMS — in one collaborative...
- ✓ All channels in one view
- ✓ Real-time team collaboration
- ✓ SLA timers and assignment rules
WhatsApp Business
Official BSP-grade WhatsApp integration with template management, broadcast campaigns, and 24-hour w...
- ✓ Verified BSP integration
- ✓ Template approval workflow
- ✓ Broadcast to thousands
Email Campaigns
Drag-drop email builder, segmentation, A/B testing, and detailed engagement analytics.
- ✓ Visual builder
- ✓ Smart segmentation
- ✓ Open/click analytics
Multi-Channel Broadcast
Send one message across WhatsApp, email, and SMS simultaneously with channel-specific formatting.
- ✓ One campaign, multiple channels
- ✓ Channel-optimized formatting
- ✓ Delivery rate tracking
AI
AI Copilot
Context-aware AI that suggests replies, summarizes conversations, and drafts follow-ups based on you...
- ✓ Reply suggestions in real time
- ✓ Conversation summaries
- ✓ Tone-matched drafts
Salesbot Builder
Build intelligent chatbots with a visual drag-drop canvas. No code. Deploy across all channels.
- ✓ Visual no-code builder
- ✓ Multi-channel deployment
- ✓ Handoff to human agents
Intent Detection
Automatically classify customer intent from any message — purchase, support, complaint, or escalatio...
- ✓ 10 intent categories
- ✓ Auto-routing by intent
- ✓ Training on your data
Automation
Workflow Automation
Build multi-step automations with triggers, conditions, and actions. Follow up, assign, tag, and not...
- ✓ Visual workflow builder
- ✓ Trigger on any event
- ✓ Unlimited conditions
Campaign Governance
Rate limiting, fatigue caps, suppression lists, and rollout controls protect your sender reputation...
- ✓ Fatigue prevention
- ✓ Suppression lists
- ✓ Gradual rollout controls
Lead Scoring
Score leads automatically based on engagement, demographics, and behavioral signals. Prioritize the...
- ✓ Behavioral scoring
- ✓ Custom scoring rules
- ✓ Score-based routing
Intelligence
Revenue Forecasting
Deterministic revenue forecasting with confidence bands, trend detection, and "what-if" scenario mod...
- ✓ 14/30/90-day forecasts
- ✓ Trend signal detection
- ✓ High-confidence bands
Churn Prediction
Identify at-risk customers before they churn. Predictive signals surface 30 days in advance with rec...
- ✓ 30-day advance warning
- ✓ Risk score per account
- ✓ Recommended rescue actions
Analytics Dashboard
A single pane for pipeline health, channel performance, AI usage, and team productivity — updated in...
- ✓ Real-time metrics
- ✓ Cross-channel view
- ✓ Custom report builder
