Cusenware Tech Sciences (“we”, “our”, “us”) operates the CusenReach platform.
Address: 402 Sutharwad, Rander, Surat – 395005, Gujarat, India
Email: policy@cusenreach.com
We are committed to protecting personal data and complying with applicable privacy laws.
1. Information We Collect
We may collect and process:
- Business contact information (name, phone, email)
- WhatsApp phone numbers and messaging identifiers
- Message metadata (timestamps, delivery status)
- Template and campaign data
- Device and usage logs
- Business portfolio and WABA identifiers
- Billing and transaction information
- Cookies and analytics data
2. Purpose of Processing
Data is used to:
- Deliver WhatsApp messages via Meta Cloud API
- Manage templates and campaigns
- Provide CRM and automation features
- Generate analytics and reports
- Billing and credit management
- Prevent spam and abuse
- Technical support and troubleshooting
3. WhatsApp & Meta Integration
CusenReach uses Meta’s official WhatsApp Cloud API.
Data necessary for message delivery is shared with Meta Platforms Inc in accordance with Meta’s terms.
Messages are sent only to opted-in users.
We do not send unsolicited communication.
4. Data Protection
- Data is stored on secure servers
- Access is role-based and audited
- Encryption in transit and at rest
- Regular security monitoring
- No sale or rental of personal data
5. Retention
- Message logs: up to 24 months
- Billing data: 5 years (legal requirement)
- Deleted accounts: within 30 days
6. User Rights
Users may request:
- Access to their data
- Correction
- Deletion
- Restriction of processing
- Withdraw consent
Requests: policy@cusenreach.com
7. Opt-Out
Users can stop WhatsApp messages by:
- Replying STOP
- Contacting the business
- Emailing policy@cusenreach.com
8. Third Parties
We use trusted providers:
- Meta Platforms (WhatsApp Cloud API)
- Payment processors
- Analytics tools
solely to operate platform services.
9. Cookies
Our website uses cookies for:
- authentication
- analytics
- platform functionality
10. Children
Service is not intended for users under 18.
11. Changes
Policy may be updated. Continued use implies acceptance.
12. Contact
Privacy Officer
Cusenware Tech Sciences
policy@cusenreach.com